Last updated: October 28, 2026

At Aesthetics Wear, we aim to resolve returns, exchanges and order problems fairly.

This policy covers purchases through awfshn.com and us.awfshn.com. Trinidad & Tobago orders are managed locally by Aesthetics Wear, a registered partnership. United States orders are managed by Sequoi LLC through our fulfilment and distribution partners.

Please read the section for your order’s delivery destination. Nothing in this policy limits rights or remedies available under applicable consumer law.

1. Trinidad & Tobago Orders

Standard Returns

For eligible, non-custom items, please contact us within 7 calendar days of receiving your order to request a return or exchange because of a change of mind, size or color preference.

Items returned under this voluntary return offer must be:

• Unused, unworn and unwashed.
  
  
• In their original condition, without customer-caused damage.
  
  
• Returned with their original tags and packaging intact.
  
  

These conditions apply to change-of-mind returns. They do not prevent a valid claim concerning a defective, damaged, incorrect or misdescribed item.

Discounted items are assessed under the same conditions. Any refund or exchange value is based on the price actually paid.

How to Request a Return

Contact us with your order number, the item concerned and your reason for returning it:

WhatsApp: 1-868-768-1680

We will provide the appropriate return address or collection instructions. Please contact us before sending an item back so we can arrange the correct process.

Once your return is accepted, please send it back or make it available for collection within 7 calendar days, unless we agree otherwise.

Return Delivery Costs

For change-of-mind returns, a TT$40 return delivery fee applies when we arrange courier collection. This will be deducted from your refund or confirmed separately when arranging an exchange.

Any original delivery charge is not refundable for a change-of-mind return.

If the return concerns a verified defect, damage on arrival, an incorrect item or another fulfilment error, we cover the necessary return delivery costs. The TT$40 fee will not apply.

Exchanges

For an eligible size or color exchange, we will inspect the returned item and issue a unique exchange code or credit for its eligible value.

You can use this towards a replacement order, subject to stock availability. Any price difference and applicable delivery charges will be explained before you proceed.

An exchange code is not compulsory where you qualify for a monetary refund under this policy or applicable law.

Personalized and Custom Orders

Before printing a personalized or custom order, we will provide a mock-up and confirm the relevant order details with you.

Please check the design, wording, spelling, placement, garment color, size and quantity carefully. We will obtain your approval before printing begins.

Once production of your approved custom order has begun, it is excluded from our voluntary change-of-mind return, refund and exchange offer. This includes requests based on a later change to an approved design, wording, size or color.

If you need a change or cancellation before production begins, contact us immediately. We will confirm whether the order can still be changed or cancelled.

Mock-ups are visual guides, and minor screen-to-print color differences may occur. This does not permit us to supply an item that is materially different from your approved order.

Custom orders remain eligible for an appropriate remedy if they are defective, damaged on arrival, incorrectly produced or materially different from what was agreed. Approval of a mock-up does not remove those rights.

Defective, Damaged or Incorrect Items

Please report a problem as soon as you discover it, ideally within 7 calendar days of delivery. Include your order number, a description and clear photographs where possible.

We will assess the issue and provide an appropriate refund, replacement or other remedy consistent with applicable law. Please tell us your preferred resolution.

The seven-day request does not remove rights concerning a fault discovered later. Original packaging or an unused condition is not required where that would prevent a valid defect claim.

2. United States Orders

Order Problems We Cover

Please contact us if:

• Your item arrives damaged or defective.
  
  
• There is a material printing or fulfilment error.
  
  
• You receive a different item, size, color or design from the one ordered.
  
  
• Part of your order is missing.
  
  
• Your package appears to be lost in transit.
  
  

For a verified problem, we will offer a replacement at no additional cost or an appropriate refund, taking account of your preference and applicable law.

Reporting Period

Please report:

• Damaged, defective, misprinted, incorrect or missing items within a delivered package: within 21 calendar days of delivery.
  
  
• Packages that have not arrived: promptly after the estimated delivery date, and preferably within 21 calendar days after that date.

Reporting promptly helps us investigate and arrange a resolution. These reporting requests do not override any longer period or remedy required by applicable law.

How to Report a Problem

Email info@awfshn.com with:

• Your order number.

• A description of the problem.

• Clear photographs of the affected item and relevant packaging, where available.

• A photograph of the size label or garment measurements if the issue concerns an incorrect size or measurement.

We may request reasonable additional information to assess the issue. Please retain the item while we investigate.

You normally do not need to return an item for an approved quality or fulfilment claim. If a return is necessary, we will provide instructions and cover the necessary return shipping costs.

Please contact us before mailing anything back. The address on a shipping label may not be the appropriate return address.

Change of Mind, Size and Color Preferences

Our standard US return program does not cover:

• A change of mind after fulfilment has begun.

• Ordering the wrong size or color when the correct item was supplied.

• Deciding that you prefer another design or product.

• Damage caused by misuse, improper care or alterations, rather than an original defect.

• Ordinary wear and tear.

Please review product descriptions and size guides before ordering.

These exclusions do not apply when we send an incorrect item, the product is materially different from its description, or applicable law requires a remedy.

Missing or Undelivered Packages

If tracking shows delivery but you cannot locate your package, please check with household members, reception staff or neighbors, then contact us promptly.

We will investigate the delivery circumstances with the relevant partner or carrier. A delivered tracking status does not automatically determine the outcome of every claim.

If an incorrect or incomplete address supplied by you causes a delivery failure, additional reshipping costs may apply. We will explain the available options and any proposed charge before proceeding.

Changes and Cancellations

Contact us immediately if you need to change or cancel an order. Changes and cancellations may be possible before fulfilment begins, but cannot be guaranteed once preparation is underway.

This does not affect your rights concerning faulty goods, fulfilment errors, or cancellation and refunds for shipment delays under applicable law. Please also review our Shipping & Delivery Policy.

3. Refund Amounts and Processing

Refunds are based on the amount paid for the eligible items, including applicable taxes and taking account of discounts.

For an approved refund concerning a defect or fulfilment error, we will also refund standard delivery charges attributable to the affected items. If the entire order qualifies on that basis, its standard delivery charge will be refunded.

Once a refund is approved—and any necessary return has been received and inspected—we normally initiate it within 1–2 business days, or sooner where legally required.

• Online card payments: Refunded through the original payment method.

• TT cash or bank-payment orders: Refunded by bank transfer to an account confirmed with you.

• TT LINX on delivery payments: We will confirm the appropriate refund arrangement with you and the relevant payment provider.

Your bank or payment provider may take additional time to make the funds available. Card refunds can take up to 10 business days after issuance, depending on the bank.

Refunds are issued in the original transaction currency. Exchange-rate changes or charges applied by your bank may affect the converted amount appearing on your account.

We will not substitute store credit for a monetary refund you are entitled to receive unless you choose that option.

4. Contact Us

For returns, exchanges, cancellations or refund assistance, please include your order number.

Email — Both Markets: info@awfshn.com
Trinidad & Tobago — WhatsApp: 1-868-768-1680
United States — Phone: +1 681 201 4290